Do I have to have a Paypal account to place an order?
No, it is not mandatory to have a Paypal account to place an order. You can also pay by credit card, Visa, Mastercard and American Express.
What are the shipping times for your products?
We take 2-4 days to process your order and then 6-8 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product?
Our offices are located in Paris, France. Our international warehouses are located in China.
Do you provide tracking / tracking information for the product?
Yes, you will receive an email once your order has shipped containing your tracking / tracking information. My tracking tells me "no information available at the moment"; for some shipping companies, it takes 3 business days before the tracking information is updated in their system. For logistical reasons, different items of the same order can sometimes be sent in separate packages, even if you specified a combined shipment.
Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to your.pandore.store@gmail.com email address and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Paris, France.
I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time: Track Order. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at your.pandore.store@gmail.com
Do you have a refund policy?
We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product (s) concerned are not settled . For more information, please read more about our refund policy : Refund Policy.
Why is the delivery so long?
It turns out that our goods are located abroad. This allows us to limit the cost of storage to offer items at very competitive rates while offering support in English.
Who are we?
Watches and jewelry, we love it! Pandore Store was born from the meeting of Deborah and Mark, madly in love with watches, jewelery and fashion accessories. We created www.pandore-store.com for fashion addicts to find the best products with the lowest possible prices.